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RETURNS & REFUND POLICY

PRODUCT COLOURS

We have made every effort to display the colours of our products that appear on PEPPY NOMAD as accurately as possible.

However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitors display of colour will be completely accurate.

EXCHANGE & RETURNS

We apologise to inform that all items are strictly non-returnable, non-refundable and non-exchangeable. 

We are only able to process 1 for 1 returns and exchanges for the following conditions (at the sole discretion of PEPPY NOMAD):

  1. Wrong item sent
  2. Faulty Products
  3. Customisation is done wrongly

Do note that:

  1. Items that are damaged as a result of normal wear and tear are not considered to be faulty. 
  2. For monogram items, as each item is done individually, slight variations are unavoidable. The type and texture of leather may also affect the outcome of the embossing which might cause the printing to be slightly uneven. This is expected and not considered a defect.

HOW TO RETURN AN ITEM:

We apologise if your product is sent wrongly/faulty or damaged in transit or customised wrongly. We will repair or replace your product as necessary, free of charge, inclusive of any postal charges incurred.

Please email ohhey@peppynomad.com with your order number and photographs of the product within seven (7) days of receiving the item. No returns/refund will be given after the seven (7) days.  

ONCE APPROVED:

We will get our courier to pick up the wrong/defective item from you.

Product must be mailed back in it's original packaging.

RECEIVING A REFUND

You will only be able to receive a refund in terms of store credit (promo code) should the returned items that are meant for exchange and return are "SOLD OUT" on PEPPY NOMAD website.

Do note that other than the above mentioned, all items are strictly non-returnable, non-refundable and non-exchangeable. 

HOW SHOULD I CARE FOR MY PRODUCTS?

Canvas bags

Brush or sponge gently at affected spot. Although our canvas bags are made from high density canvas, avoid scrubbing harshly. This may damage the canvas.

Leather bags

All our leather bags are made from 100% genuine leather (nappa, calf, cowhide). Avoid rough and sharp edges as well as chemicals. 

PEPPY NOMAD reserves the right to change any of the above information without prior notice.